Delivery and Refund Policy

Delivery Timeline

Standard indoor plant deliveries are completed within 1 to 3 days from the time an order is received, if the plant is ready.

If a new plant needs to be prepared, delivery may take up to 5 days.

Typical indoor plant deliveries are therefore completed within 1 to 5 days.

Returns & Exchange

At Jungle Haus, every plant is carefully selected, prepared and delivered with the intention of arriving healthy and ready for its new space.

As plants are living and naturally perishable, we are unable to offer refunds once an order has been delivered. However, if there is a genuine concern with the health or condition of your plant, we will always do our best to find a suitable solution.

Delivery & Inspection

Every order is carefully prepared and packed to minimise stress during delivery.

Please inspect your plant upon arrival. If you notice any damage caused during delivery, receive the incorrect plant, or have any immediate concerns about its condition, please contact us as soon as possible with photographs so our team can assist you.

Our Plant Exchange Policy

If your plant shows clear signs of poor health within 7 days of delivery, please contact us with your order details and photographs showing its condition.

Once reviewed and approved, we will arrange an exchange wherever possible.

If the same plant variety is available, we will replace it with another piece of the same variety. If the same variety is unavailable, we will offer an alternative plant within a similar price range for you to choose from.

All exchanges are subject to availability and apply to genuine plant health concerns.

Please note: Minor leaf drop, yellowing of lower or base leaves, slight movement or changes in foliage, and other natural responses associated with acclimatising to a new environment are normal and are not considered defects or signs of poor plant health.

If you notice significant or continued decline beyond normal acclimatisation, please contact us within 7 days of delivery with photographs so we can review the plant's condition and assist you.

A small note on refunds: Plants are living and perishable, and their health after delivery is influenced by their environment, placement, watering and ongoing care. For this reason, we are unable to guarantee refunds after delivery. Instead, where there is a genuine issue with the plant received, our priority is to offer a suitable replacement or exchange in line with the policy above.