Terms and Conditions

1. Acceptance of Terms

By accessing or purchasing from Jungle Haus, you agree to be bound by these Terms and Conditions. We reserve the right to update these terms at any time.

2. Live Plant Guarantee & Immediate Inspection

  • Inspection Window: Because plants are living, perishable goods, they must be inspected immediately upon delivery.
  • Reporting Issues: Any claims regarding damage, health, or incorrect items must be reported to Jungle Haus within 24 hours of the delivery timestamp. Reports must include clear photographic evidence of the plant and the packaging.
  • Natural Variation: Plants are unique living organisms. Actual specimens may vary slightly in color, leaf count, and size from the representative website photos.

3. Shipping & Environmental Risk

  • Transit Liability: Risk of loss or damage passes to the customer upon carrier delivery. Jungle Haus is not responsible for plants left outdoors in extreme temperatures or stolen after delivery.
  • Shipping Holds: To ensure the safety of your plants, we reserve the right to delay shipping during periods of extreme weather (heatwaves or freezes).

Returns & Exchange Policy

1. The Jungle Haus Philosophy

At Jungle Haus, we take pride in selecting, packing, and delivering every plant so it arrives healthy and ready for its new home. Because plants are living, perishable items, we do not offer traditional returns or refunds once a delivery has been completed.

2. Delivery & Immediate Inspection

  • Arrival Check: Upon delivery, you must inspect your plant immediately.
  • 24-Hour Reporting: Any issues regarding the delivery itself—such as damage in transit or receiving the wrong item—must be reported to us within 24 hours of delivery with photographic evidence.

3. Satisfaction & 7-Day Exchange Guarantee

We want you to love every plant you receive. If your plant shows signs of poor health within the first 7 days after delivery (e.g., excessive leaf drop or clear early decline), we will happily exchange it for the same plant variety, subject to availability, at no extra cost.

To request an exchange:

  1. Contact Jungle Haus within 7 days of delivery with your order details and photos of the plant's condition.
  2. Once we review and confirm eligibility, we will arrange the delivery of a replacement plant of the same variety.

4. Policy Limitations & Exclusions

  • Live Plants Only: This exchange policy applies only to plants. Pots, accessories, and "Hard Goods" are subject to separate return terms.
  • Acclimatization: Normal responses to a new environment (minor leaf drop or "shipping shock") are natural and are not considered defects.
  • Availability: Exchanges are subject to the availability of the same plant variety. If unavailable, a credit or alternative may be discussed at our discretion.
  • No Refunds: Because plants are individual living organisms that vary naturally, we do not offer cash refunds. Our exchange guarantee ensures you receive a healthy plant that meets our quality standards.

5. Customer Care Obligations

The customer is responsible for providing the correct environment (light, water, humidity) once the plant is in their care. Jungle Haus is not liable for plant decline occurring after the initial 24-hour inspection period due to improper care or "re-potting shock."

6. Intellectual Property

All website content, including the Jungle Haus name, logo, and photography, is our exclusive property and may not be used without permission.